Remote Customer Service Agent

We are seeking experienced Customer Service Agents to take part in realistic, human-enacted customer service conversations for an AI data project. You will handle simulated support calls, resolve issues and communicate professionally, creating high-quality audio used to train speech-based AI. About 15 hours per week, roughly 170 openings. Remote, independent contractor. Hours are estimates and not guaranteed. Not open to residents of California, Colorado, Illinois, Montana, New York, Tennessee, Texas or Washington, or of China, South Korea, the EU, the UK, Iceland, Liechtenstein, Norway, Switzerland, Kenya, Indonesia, the Philippines or Bangladesh. Applying includes a 60-second on-camera script read. Approved applicants join an onboarding bootcamp before role placement.

Responsibilities

• Take part in realistic simulated customer service conversations
• Respond naturally to customer questions, concerns and requests
• Resolve issues following assigned scenarios and workflows
• Record clear audio on the designated platform
• Meet your agreed availability and flag schedule changes early

Requirements

• Previous customer service experience
• Strong communication, problem-solving and issue resolution skills
• Native-level English fluency with a clear U.S. accent
• A computer, reliable internet, a headset or USB microphone, and a quiet place to record
• Able to commit about 15 hours per week

Expertise

• Voice
• Customer service
• U.S. English

Benefits

• Fully remote, flexible hours
• Independent contractor
• Onboarding bootcamp provided

Where you can work

This role is 100% remote: you can work from any country except Austria, Bangladesh, Belgium, Bulgaria, Switzerland, China, Cyprus, Czechia, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Greece, Croatia, Hungary, Indonesia, Ireland, Iceland, Italy, Kenya, South Korea, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Philippines, Poland, Portugal, Romania, Sweden, Slovenia and Slovakia.